Shipping policy
Thank you for shopping with Wisai Limited. Specializing in versatile consumer electronic products, our brand focuses on standardized order fulfillment and secure cross-border logistics. We prioritize careful order verification, professional anti-collision packaging for all electronic devices, and reliable shipping arrangements to ensure every item is delivered accurately and in perfect functional condition within a standard delivery window.
1. Order Processing Time
Our team completes full order processing, including product inspection, quality verification and sealed packaging, within 1-3 business days after your order confirmation is received, excluding weekends and local public holidays. During peak sales periods with high order influx, standard processing schedules may be prolonged. We will notify all customers promptly via email if any major shipping delays occur.
2. Shipping Fees and Delivery Timeline
Shipping costs for all electronic product purchases will be automatically calculated and clearly displayed on the checkout page before final payment, ensuring complete pricing transparency for every logistics service.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery timelines are approximate and non-binding. Actual parcel arrival may vary due to courier service hold-ups, customs clearance reviews, extreme weather conditions, cross-border logistical limitations and holiday shutdown arrangements worldwide.
3. Shipment Confirmation and Tracking Access
Once your electronic product order is dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive tracking information for your package.
Tracking data and real-time logistics status will generally be activated and accessible for online monitoring within 24-48 hours after the shipping carrier completes parcel collection and system registration.
4. Incorrect Address Liability Statement
Customers are required to double-check and confirm the accuracy and completeness of their delivery address during checkout to avoid misdelivery or package return issues.
Wisai Limited shall not undertake any liability for parcels delivered to wrong or incomplete addresses provided by customers. Any packages returned due to address errors will be subject to additional reshipping fees borne entirely by the buyer.
5. Lost & Damaged Shipment Handling Rules
If your parcel is confirmed lost during international transit, please reach out to our customer support team within 7 days of your expected delivery date to initiate an official case investigation.
If your electronic items arrive with physical damage or defective functions upon delivery, please contact our service team within 48 hours after receipt. Clear photos of damaged products and original packaging must be provided for verification, and we will assess and resolve the issue in a timely manner.
6. Product Usage Guidelines and Customs Terms
Every consumer electronic device is equipped with official usage and maintenance guidelines. Wisai Limited assumes no responsibility for device damage or malfunctions caused by improper operation, unauthorized disassembly, incorrect maintenance or user misuse.
International shipments may incur import duties, customs taxes and other clearance fees determined by destination country authorities. All such additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping expenses.
7. Contact Information
If you have any questions or inquiries regarding this Shipping Policy and your order logistics status, please feel free to contact our professional support team via the details below:
Trade Name: Wisai Limited
Phone number: +852 5169 6747
Email: info@mellowbuy.shop
Physical address: Cheung Sha Wan Road, Cheung Sha Wan, KL, Hong Kong SAR China