Shipping Policy

      Shipping Policy

      YUNKE Digital Limited is committed to providing reliable and efficient shipping services to customers worldwide. Please review the following information regarding order processing, shipping methods, delivery times, tracking, and international shipments.

      Order Processing Time

      Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

      Orders placed on weekends or public holidays may be processed on the next business day.

      During holidays, promotional events, peak seasons, or periods of high order volume, processing times may be slightly extended.

      Please note that order processing time is separate from the estimated delivery time.

      Shipping Methods & Estimated Delivery Time

      We offer different shipping options depending on the destination, product availability, and logistics conditions.

      • Free Shipping: Estimated delivery within 7–20 business days

      • Standard Shipping: Estimated delivery within 7–14 business days

      Delivery times begin after the order has been processed and shipped.

      Please note that all delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, customs clearance, local carrier operations, and other logistics conditions.

      Shipping Destinations

      We ship to supported destinations worldwide.

      Shipping availability and delivery times may vary depending on the customer's location, product availability, and local shipping restrictions.

      If we are unable to ship an order to the address provided, our customer support team may contact the customer for additional information.

      Shipping Address

      Customers are responsible for providing complete and accurate shipping information when placing an order.

      Please make sure that your shipping address includes:

      • Recipient's full name

      • Complete street address

      • Apartment or unit number, if applicable

      • City

      • State or province

      • Postal or ZIP code

      • Country

      • Valid contact information

      Please review your shipping information carefully before submitting your order.

      If you need to change your shipping address, please contact our customer support team as soon as possible.

      Once an order has been processed or shipped, we may not be able to modify the shipping address.

      YUNKE Digital Limited is not responsible for delivery delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

      Tracking Information

      Tracking information will be provided after shipment when available.

      Once your tracking number has been issued, please allow some time for the carrier's tracking system to update.

      For international shipments, tracking information may occasionally remain unchanged for several days while the package is:

      • In international transit

      • Awaiting customs clearance

      • Being transferred between logistics carriers

      • Being processed by the local delivery network

      This does not necessarily mean that the shipment has been lost or stopped.

      Customs Duties, Taxes, and Import Charges

      International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

      Unless otherwise stated during checkout, any applicable customs duties, taxes, or import charges are the responsibility of the customer.

      YUNKE Digital Limited does not control these charges and cannot predict the amount that may be assessed.

      Customs inspections and clearance procedures may also result in additional delivery time.

      Shipping Delays

      Although we make every reasonable effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our reasonable control.

      These may include:

      • Customs inspections or clearance delays

      • Severe weather conditions

      • Natural disasters

      • Flight cancellations or transportation disruptions

      • Public holidays

      • Peak shipping seasons

      • Local postal or carrier delays

      • Temporary logistics disruptions

      • Other unforeseen circumstances

      If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review the available tracking information and assist you with the shipment status.

      Lost Packages

      If the tracking information indicates that a package may have been lost in transit, please contact our customer support team.

      We will review the shipment information and, where appropriate, contact the shipping carrier to investigate the delivery status.

      If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with our applicable refund, replacement, and customer service policies.

      Undeliverable or Returned Packages

      Packages may be returned to the sender due to reasons including:

      • Incorrect or incomplete shipping address

      • Recipient unavailable

      • Failure to collect the package

      • Refusal of delivery

      • Customs-related issues

      If a package is returned to us, please contact our customer support team for assistance.

      Additional shipping charges may apply if the package needs to be shipped again due to incorrect shipping information provided by the customer, where permitted by applicable law.

      Delivered Packages

      An order may be considered delivered when the shipping carrier confirms successful delivery to the shipping address provided by the customer.

      If the tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

      • Around the delivery location

      • With household members

      • With neighbors

      • With building management or reception

      • With the local delivery carrier

      If you are still unable to locate the package, please contact our customer support team for assistance.

      Order Changes and Cancellations

      If you would like to change or cancel an order, please contact our customer support team as soon as possible.

      We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has already been shipped, we may not be able to modify or cancel it.

      Contact Us

      If you have any questions regarding shipping, tracking, delivery delays, or your order status, please contact our customer support team.

      YUNKE Digital Limited will make reasonable efforts to assist with shipping-related inquiries and resolve delivery issues as efficiently as possible.